This Privacy Policy explains how phferry collects, uses, stores, and protects your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
phferry ("phferry," "we," "our," "us") operates the online casino and sports betting platform accessible at phferry.vip. In the course of providing our services to Filipino players across Manila, Cebu, Davao, Quezon City, and the rest of the Philippines, phferry necessarily collects and processes certain personal information about its registered users ("Players," "you").
This Privacy Policy describes in detail what personal data phferry collects, why we collect it, how we use and store it, with whom we share it, how long we keep it, and what rights you have as a data subject under Philippine law. We have drafted this Policy in plain English — while maintaining the legal precision required by Philippine data protection regulations — so that every Filipino player can genuinely understand what happens to their data when they use phferry.
This Policy applies to all data collected through phferry.vip, phferry's customer support channels, and any other interaction you have with phferry as a registered Player or prospective Player.
For the purposes of the Philippine Data Privacy Act (RA 10173), phferry acts as the Personal Information Controller (PIC) in respect of all personal data collected through phferry.vip.
phferry has appointed a Data Protection Officer (DPO) in accordance with NPC Circular 16-01. Players may contact the DPO directly for any privacy-related queries, complaints, or requests to exercise data subject rights.
phferry collects personal data through multiple channels — account registration, identity verification (KYC), payment processing, gameplay, customer support interactions, and automated technical means. The categories of data collected are as follows:
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and authentication | Registration data, device data | Contract performance |
| Age verification (21+ compliance) | DOB, KYC documents | Legal obligation |
| Identity verification (AML/KYC) | KYC data, financial data | Legal obligation (RA 9160) |
| Processing deposits and withdrawals | Financial data, registration data | Contract performance |
| Game provision and gameplay integrity | Gameplay data, device data | Contract performance |
| Bonus and promotion management | Gameplay data, registration data | Contract performance |
| Customer support and dispute resolution | Support data, all account data | Contract performance / Legitimate interest |
| Responsible gaming monitoring | Gameplay data, financial data | Legal obligation / Legitimate interest |
| Fraud prevention and AML screening | All data categories | Legal obligation |
| Platform improvement and analytics | Technical data, gameplay data (anonymized) | Legitimate interest |
| Marketing communications (opt-in only) | Mobile number | Consent |
phferry does not use personal data for any purpose not listed above without first obtaining explicit consent from the relevant Player or establishing a valid legal basis under RA 10173.
Under the Philippine Data Privacy Act, phferry processes personal data under the following legal bases, as applicable to each processing activity:
phferry does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data is shared only in the following limited circumstances:
phferry engages trusted third-party processors to provide technical and operational services, including: payment gateway operators (GCash/Maya APIs), game software providers (PG Soft, JILI, CQ9, JDB, Vivo Gaming), KYC verification platforms, cloud infrastructure providers, and customer support tooling. All processors are bound by data processing agreements that require equivalent data protection standards.
phferry is required to share certain personal and financial data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine regulatory authorities upon lawful request or as required by reporting obligations under applicable law.
phferry may disclose personal data in response to a valid court order, subpoena, or other legally enforceable demand from Philippine law enforcement or judicial authorities.
In the event of a merger, acquisition, or transfer of phferry's business assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections and advance notice to affected Players.
Some of phferry's third-party service providers may process personal data outside the Republic of the Philippines. Where such transfers occur, phferry ensures that adequate safeguards are in place, including contractual clauses that impose data protection obligations equivalent to those required under RA 10173. phferry will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate transfer mechanisms and notifying the NPC where required.
phferry retains personal data for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.
phferry uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you visit phferry.vip.
These cookies are strictly necessary for phferry to function — they maintain your login session, remember your language preferences, and ensure the security of your Account. Essential cookies cannot be disabled without disabling the Platform itself.
phferry uses anonymized analytics to understand how Players navigate the Platform, which features are most used, and where technical issues may occur. This data is aggregated and does not identify individual Players. You may opt out of analytics cookies via your browser settings.
You can control and delete cookies through your browser settings. Note that disabling non-essential cookies will not impair your ability to play games or withdraw funds on phferry. Your cookie preferences can be updated at any time.
phferry implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration, or disclosure. These measures include:
Under the Philippine Data Privacy Act (RA 10173), you have the following rights with respect to your personal data held by phferry:
You have the right to be informed that your personal data is being collected and processed, including the purposes and legal basis for processing. This Privacy Policy fulfils phferry's notification obligation.
You may request a copy of the personal data phferry holds about you, including the purposes for which it is used, the recipients to whom it has been disclosed, and the retention period. Requests will be fulfilled within 15 business days.
If any personal data phferry holds about you is inaccurate or incomplete, you have the right to request correction. Most account details can be updated directly in your phferry Account dashboard.
You may request deletion of your personal data where it is no longer necessary for the original purpose, consent has been withdrawn, or processing is unlawful. Note: phferry may be required to retain certain data for AML compliance — erasure requests will be partially fulfilled where legal obligations require retention.
You may object to processing based on legitimate interest, including profiling for marketing purposes. Objecting to processing necessary for contract performance or legal compliance may limit phferry's ability to provide services.
You may request a structured, machine-readable copy of personal data you provided to phferry, for transfer to another service provider where technically feasible.
If you believe phferry has mishandled your personal data, you may file a complaint with the National Privacy Commission (NPC) of the Philippines. phferry encourages Players to contact our DPO first to resolve concerns directly.
To exercise any of the above rights, contact phferry's Data Protection Officer at [email protected]. Please include your Account username, registered mobile number, and a description of your request. Identity verification may be required before processing your request.
phferry.vip may contain references to third-party game providers, payment processors, and service platforms whose privacy practices are independent of phferry. phferry is not responsible for the privacy practices of these third parties. We encourage Players to review the privacy policies of GCash (operated by G-Xchange, Inc.), Maya (operated by PayMaya Philippines, Inc.), and game software providers before using their respective services. phferry selects service providers based on their demonstrated compliance with applicable data protection standards.
phferry reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance from the National Privacy Commission. Material changes will be communicated to registered Players via the registered mobile number or via a prominent notice on phferry.vip at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Continued use of phferry.vip after the effective date of any revision constitutes acceptance of the updated Policy.
For all privacy-related queries, data subject requests, or complaints, please contact phferry's Data Protection Officer:
phferry is committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with phferry's response to your privacy complaint, you have the right to escalate to the National Privacy Commission of the Philippines.
A plain-language summary of what phferry promises every Filipino player regarding their data.
phferry fully complies with the Philippine Data Privacy Act of 2012 and all NPC regulations. A registered Data Protection Officer oversees all data handling practices.
phferry does not sell, rent, or trade your personal information to any third party for marketing purposes — ever. Your data is used only for the purposes described in this Policy.
All data transmitted between your device and phferry is encrypted to the same standard used by Philippine commercial banks. Your credentials and financial data are never sent in plaintext.
Access, rectification, erasure, portability, and objection rights are available to every phferry Player. Contact our DPO to exercise any right — responses within 15 business days.
phferry retains your personal data only for as long as legally required or operationally necessary. Data is securely deleted or anonymized at the end of each applicable retention period.
In the unlikely event of a security breach affecting your data, phferry will notify you and the NPC within 72 hours — in full compliance with NPC Circular 16-03.
Your data is safe with us. Join tens of thousands of Filipino players on a platform built with privacy, fairness, and security at its core. 21+ only — please play responsibly.
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